Shared Support Plans

Features Essential Shared Plan Premium Shared Plan Enterprise Shared Plan
Coverage 8 HRS, 5 DAYS A WEEK 8 HRS, EVERYDAY 24X7, EVERYDAY
24/7 support
Helpdesk support
Livechat support
Phone Support
Support Level L1 L2 L2
Vendor Certified Engineers
Server Consultation
New Server Setup
24/7 Services Monitoring
Server Administration
Server Update
Direct Contact with Tech
Control Panel Administration
Server Migration
Server Optimization
3rd Party Software Installation
Server Hardening
Number Of  Tickets 15L1/6L2/3L3 30L1/12L2/6L3 40L1/20L2/10L3
Number of Domains Per Server 50 70 100
Number Of Server 1 to 10 2 to 10 1 to 20
Response Time <30 Mins. <30 Mins. <30 Mins.
Resolution Time 6 hours (99%) 4 hours (98%) 2 hours (95%)
Backup management
Daily Report (On Demand)
Disaster Recovery Maybe
Desktop Monitoring On Demand^ On Demand^ On Demand^
Pre-Sales And Billing Support
Data Center Contact
Setup Fees
Plan per Month($) 650 850 1200

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