Features |
Essential Dedicated Plan |
Premium Dedicated Plan |
Enterprise Dedicated Plan |
Coverage |
8 HRS, 5 DAYS A WEEK |
8 HRS, EVERYDAY |
24X7, EVERYDAY |
24/7 support |
![](http://serverfosters.com/wp-content/uploads/2018/04/cross.png) |
![](http://serverfosters.com/wp-content/uploads/2018/04/cross.png) |
![](http://serverfosters.com/wp-content/uploads/2018/04/tick.png) |
Helpdesk support |
![](http://serverfosters.com/wp-content/uploads/2018/04/tick.png) |
![](http://serverfosters.com/wp-content/uploads/2018/04/tick.png) |
![](http://serverfosters.com/wp-content/uploads/2018/04/tick.png) |
Livechat support |
![](http://serverfosters.com/wp-content/uploads/2018/04/tick.png) |
![](http://serverfosters.com/wp-content/uploads/2018/04/tick.png) |
![](http://serverfosters.com/wp-content/uploads/2018/04/tick.png) |
Phone Support |
![](http://serverfosters.com/wp-content/uploads/2018/04/tick.png) |
![](http://serverfosters.com/wp-content/uploads/2018/04/tick.png) |
![](http://serverfosters.com/wp-content/uploads/2018/04/tick.png) |
Support Level |
L1 |
L2 |
L3 |
Vendor Certified Engineers |
![](http://serverfosters.com/wp-content/uploads/2018/04/tick.png) |
![](http://serverfosters.com/wp-content/uploads/2018/04/tick.png) |
![](http://serverfosters.com/wp-content/uploads/2018/04/tick.png) |
Server Consultation |
![](http://serverfosters.com/wp-content/uploads/2018/04/tick.png) |
![](http://serverfosters.com/wp-content/uploads/2018/04/tick.png) |
![](http://serverfosters.com/wp-content/uploads/2018/04/tick.png) |
New Server Setup |
![](http://serverfosters.com/wp-content/uploads/2018/04/tick.png) |
![](http://serverfosters.com/wp-content/uploads/2018/04/tick.png) |
![](http://serverfosters.com/wp-content/uploads/2018/04/tick.png) |
24/7 Services Monitoring |
![](http://serverfosters.com/wp-content/uploads/2018/04/tick.png) |
![](http://serverfosters.com/wp-content/uploads/2018/04/tick.png) |
![](http://serverfosters.com/wp-content/uploads/2018/04/tick.png) |
Server Administration |
![](http://serverfosters.com/wp-content/uploads/2018/04/tick.png) |
![](http://serverfosters.com/wp-content/uploads/2018/04/tick.png) |
![](http://serverfosters.com/wp-content/uploads/2018/04/tick.png) |
Server Update |
![](http://serverfosters.com/wp-content/uploads/2018/04/tick.png) |
![](http://serverfosters.com/wp-content/uploads/2018/04/tick.png) |
![](http://serverfosters.com/wp-content/uploads/2018/04/tick.png) |
Direct Contact with Tech |
![](http://serverfosters.com/wp-content/uploads/2018/04/tick.png) |
![](http://serverfosters.com/wp-content/uploads/2018/04/tick.png) |
![](http://serverfosters.com/wp-content/uploads/2018/04/tick.png) |
Control Panel Administration |
![](http://serverfosters.com/wp-content/uploads/2018/04/tick.png) |
![](http://serverfosters.com/wp-content/uploads/2018/04/tick.png) |
![](http://serverfosters.com/wp-content/uploads/2018/04/tick.png) |
Server Migration |
![](http://serverfosters.com/wp-content/uploads/2018/04/tick.png) |
![](http://serverfosters.com/wp-content/uploads/2018/04/tick.png) |
![](http://serverfosters.com/wp-content/uploads/2018/04/tick.png) |
Server Optimization |
![](http://serverfosters.com/wp-content/uploads/2018/04/tick.png) |
![](http://serverfosters.com/wp-content/uploads/2018/04/tick.png) |
![](http://serverfosters.com/wp-content/uploads/2018/04/tick.png) |
3rd Party Software Installation |
![](http://serverfosters.com/wp-content/uploads/2018/04/tick.png) |
![](http://serverfosters.com/wp-content/uploads/2018/04/tick.png) |
![](http://serverfosters.com/wp-content/uploads/2018/04/tick.png) |
Server Hardening |
![](http://serverfosters.com/wp-content/uploads/2018/04/tick.png) |
![](http://serverfosters.com/wp-content/uploads/2018/04/tick.png) |
![](http://serverfosters.com/wp-content/uploads/2018/04/tick.png) |
Number Of Tickets |
60L1/15L2/5L3 |
90L1/30L2/15L3 |
120L1/60L2/30L3 |
Number of Domains Per Server |
1- 200 |
1- 200 |
1 – 500 |
Number Of Server |
Up to 15 servers / seat |
Up to 30 servers / seat |
Up to 70 servers / seat |
Response Time |
<30 Mins. |
<30 Mins. |
<30 Mins. |
Backup management |
![](http://serverfosters.com/wp-content/uploads/2018/04/tick.png) |
![](http://serverfosters.com/wp-content/uploads/2018/04/tick.png) |
![](http://serverfosters.com/wp-content/uploads/2018/04/tick.png) |
Daily Report (On Demand) |
![](http://serverfosters.com/wp-content/uploads/2018/04/tick.png) |
![](http://serverfosters.com/wp-content/uploads/2018/04/tick.png) |
![](http://serverfosters.com/wp-content/uploads/2018/04/tick.png) |
Resolution Time |
6 hours (99%) |
4 hours (98%) |
2 hours (95%) |
Disaster Recovery |
![](http://serverfosters.com/wp-content/uploads/2018/04/cross.png) |
Maybe |
![](http://serverfosters.com/wp-content/uploads/2018/04/tick.png) |
Desktop Monitoring |
On Demand^ |
On Demand^ |
On Demand^ |
Pre-Sales And Billing Support |
![](http://serverfosters.com/wp-content/uploads/2018/04/tick.png) |
![](http://serverfosters.com/wp-content/uploads/2018/04/tick.png) |
![](http://serverfosters.com/wp-content/uploads/2018/04/tick.png) |
Data Center Contact |
![](http://serverfosters.com/wp-content/uploads/2018/04/tick.png) |
![](http://serverfosters.com/wp-content/uploads/2018/04/tick.png) |
![](http://serverfosters.com/wp-content/uploads/2018/04/tick.png) |
Plan per Month($) |
1500 |
2500 |
5000 |