Features |
Essential Dedicated Plan |
Premium Dedicated Plan |
Enterprise Dedicated Plan |
Coverage |
8 HRS, 5 DAYS A WEEK |
8 HRS, EVERYDAY |
24X7, EVERYDAY |
24/7 support |
 |
 |
 |
Helpdesk support |
 |
 |
 |
Livechat support |
 |
 |
 |
Phone Support |
 |
 |
 |
Support Level |
L1 |
L2 |
L3 |
Vendor Certified Engineers |
 |
 |
 |
Server Consultation |
 |
 |
 |
New Server Setup |
 |
 |
 |
24/7 Services Monitoring |
 |
 |
 |
Server Administration |
 |
 |
 |
Server Update |
 |
 |
 |
Direct Contact with Tech |
 |
 |
 |
Control Panel Administration |
 |
 |
 |
Server Migration |
 |
 |
 |
Server Optimization |
 |
 |
 |
3rd Party Software Installation |
 |
 |
 |
Server Hardening |
 |
 |
 |
Number Of Tickets |
60L1/15L2/5L3 |
90L1/30L2/15L3 |
120L1/60L2/30L3 |
Number of Domains Per Server |
1- 200 |
1- 200 |
1 – 500 |
Number Of Server |
Up to 15 servers / seat |
Up to 30 servers / seat |
Up to 70 servers / seat |
Response Time |
<30 Mins. |
<30 Mins. |
<30 Mins. |
Backup management |
 |
 |
 |
Daily Report (On Demand) |
 |
 |
 |
Resolution Time |
6 hours (99%) |
4 hours (98%) |
2 hours (95%) |
Disaster Recovery |
 |
Maybe |
 |
Desktop Monitoring |
On Demand^ |
On Demand^ |
On Demand^ |
Pre-Sales And Billing Support |
 |
 |
 |
Data Center Contact |
 |
 |
 |
Plan per Month($) |
1500 |
2500 |
5000 |