| Features |
Essential Dedicated Plan |
Premium Dedicated Plan |
Enterprise Dedicated Plan |
| Coverage |
8 HRS, 5 DAYS A WEEK |
8 HRS, EVERYDAY |
24X7, EVERYDAY |
| 24/7 support |
 |
|
 |
| Helpdesk support |
|
|
|
| Livechat support |
|
|
|
| Phone Support |
|
|
|
| Support Level |
L1 |
L2 |
L3 |
| Vendor Certified Engineers |
|
|
|
| Server Consultation |
|
|
|
| New Server Setup |
|
|
|
| 24/7 Services Monitoring |
|
|
|
| Server Administration |
|
|
|
| Server Update |
|
|
|
| Direct Contact with Tech |
|
|
|
| Control Panel Administration |
|
|
|
| Server Migration |
|
|
|
| Server Optimization |
|
|
|
| 3rd Party Software Installation |
|
|
|
| Server Hardening |
|
|
|
| Number Of Tickets |
60L1/15L2/5L3 |
90L1/30L2/15L3 |
120L1/60L2/30L3 |
| Number of Domains Per Server |
1- 200 |
1- 200 |
1 – 500 |
| Number Of Server |
Up to 15 servers / seat |
Up to 30 servers / seat |
Up to 70 servers / seat |
| Response Time |
<30 Mins. |
<30 Mins. |
<30 Mins. |
| Backup management |
|
|
|
| Daily Report (On Demand) |
|
|
|
| Resolution Time |
6 hours (99%) |
4 hours (98%) |
2 hours (95%) |
| Disaster Recovery |
|
Maybe |
|
| Desktop Monitoring |
On Demand^ |
On Demand^ |
On Demand^ |
| Pre-Sales And Billing Support |
|
|
|
| Data Center Contact |
|
|
|
| Plan per Month($) |
1500 |
2500 |
5000 |
