| Features |
Essential Semi-Dedicated Plan |
Premium Semi-Dedicated Plan |
Enterprise Semi-Dedicated Plan |
| Coverage |
8 HRS, 5 DAYS A WEEK |
8 HRS, EVERYDAY |
24X7, EVERYDAY |
| 24/7 support |
 |
|
 |
| Helpdesk support |
|
|
|
| Livechat support |
|
|
|
| Phone Support |
|
|
|
| Support Level |
L1 |
L2 |
L3 |
| Vendor Certified Engineers |
|
|
|
| Server Consultation |
|
|
|
| New Server Setup |
|
|
|
| 24/7 Services Monitoring |
|
|
|
| Server Administration |
|
|
|
| Server Update |
|
|
|
| Direct Contact with Tech |
|
|
|
| Control Panel Administration |
|
|
|
| Server Migration |
|
|
|
| Server Optimization |
|
|
|
| 3rd Party Software Installation |
|
|
|
| Server Hardening |
|
|
|
| Number Of Tickets |
25L1/6L2/3L3 |
40L1/12L2/6L3 |
50L1/20L2/10L3 |
| Number of Domains Per Server |
150 |
150 |
300 |
| Number Of Server |
1 to 10 |
1 to 15 |
1 to 25 |
| Response Time |
<30 Mins. |
<30 Mins. |
<30 Mins. |
| Resolution Time |
6 hours (99%) |
4 hours (98%) |
2 hours (95%) |
| Backup management |
|
|
|
| Daily Report (On Demand) |
|
|
|
| Disaster Recovery |
|
Maybe |
|
| Desktop Monitoring |
On Demand^ |
On Demand^ |
On Demand^ |
| Pre-Sales And Billing Support |
|
|
|
| Data Center Contact |
|
|
|
| Setup Fees |
|
|
|
| Plan per Month($) |
950 |
1800 |
2500 |
